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FAQs

Q. What is Vintage Original?

A. At Bonny and Blithe we specialise in original vintage English bone china tea wares. These items are usually between 50 and 100 years old, they are pre-owned and may have been used. They may show signs of usage such as cutlery marks or wear to the pattern or gilding. They were also made at a time when quality control was not as strict as it is today, therefore there may be minor manufacturing imperfections such as smudges to the pattern or gilding or firing dust in the glaze. None of these minor imperfections affect the use of the items and are all part of the charm of owning original vintage pieces which have been previously loved and treasured.

 

Q. What is Vintage Inspired?

A. Our range of vintage inspired pieces are brand new items made in the style of pieces from the past.

 

Q. Will Vintage Original pieces have any damage?

A. We occasionally sell some items with minor damage, such as a small chip or a small hairline crack. Any damage will always be described and these items will usually be sold at a discounted price.

 

Q. How should I care for my items from Bonny and Blithe?

A. We recommend that all our items are washed by hand. They should not be placed in the dishwasher or microwave. 

Q. Where is Bonny and Blithe located?

We are based in Liverpool, in the North West of England in the United Kingdom.


Q. Do you ship internationally?

A. Yes we are able to ship to many countries and the cost of shipping your order will be calculated at the checkout. Overseas customers should be aware that their order may be subject to import fees. taxes or duties (please see our shipping policy for further details). If a shipping price is not listed for your location please contact us and we will do our best to accommodate you. Please note, we cannot deliver to PO Box addresses and we require a postal code for your delivery address.  

 

Q. Can you help me understand your prices?

A. Our prices are set in £GBP, British Pounds Sterling because we are a United Kingdom based business. We are pleased to also offer shopping in the following currencies:

AED - UAE Dirham
AUD - Australian Dollar
CAD - Canadian Dollar
CNY - Chinese Yuan
DKK - Danish Krone
EUR - Euro
HKD - Hong Kong Dollar
HRK - Croatian Kuna
IDR - Indonesian Rupiah
ILS - Israeli New Shekel
INR - Indian Rupee
JPY - Japanese Yen
MYR - Malaysian Ringgit
NOK - Norwegian Krone
NZD - New Zealand Dollar
PHP - Philippine Peso
PON - Polish Zloty
QAR - Qatari Rial
SAR - Saudi Riyal
SGD - Singapore Dollar
TBH - Thai Baht
TRY - Turkish Lira
TWD - New Taiwan Dollar
USD - United States Dollar

Simply select your local currency from the currency menu at the top of our website.

 

Q. How will you ensure my order arrives safely?

A. We have many years experience of packing fragile items and successfully delivering them all over the world. We only use the best quality, brand new packing materials. All our orders are sent via a tracked delivery method.

 

Q. Do you accept returns?

A. Yes, if you change your mind, you can return all or part of your order within 14 days. Please see our returns policy for full details.

 

Q. Can I send an item as a gift?

A. Yes you can mark your order as a gift at the checkout and add a gift message. We can send the order direct to the recipient, with your gift message and without prices. Please ensure you set the delivery address as the recipient's address at the checkout. Please note that for international shipping, orders will not be marked as a gift on customs declarations as the item is a purchase from our Company and not a gift from our Company. 

 

Q. How can I contact you?

A. You can complete our contact form at the bottom of our website home page or send us an email to hello@bonnyandblithe.co.uk. 

 

Q. I've signed up to your Newsletter but I'm not receiving any emails?

A. Firstly check your spam or junk folder to see if our emails are going there, if they are, then mark them as safe or not spam and move them to your inbox folder. If you use Gmail, they have three tabs in your account called 'Primary', 'Social' and 'Promotions' you may need to view your account on a desktop to see all three folders. Often our email are filtered by Gmail into the 'Promotions' folder, if you find our emails there you can drag it into the 'Primary' folder and then you should continue to receive our emails as normal. Finally, if you still can't see our emails contact us on hello@bonnyandblithe.co.uk so we can check you have entered the correct email address when you signed up.