FAQs

Q. What is Vintage Original?

A. At Bonny and Blithe we specialise in original vintage English bone china tea wares. These items are usually between 50 and 100 years old, they are pre-owned and may have been used. They may show signs of usage such as cutlery marks or wear to the pattern or gilding. They were also made at a time when quality control was not as strict as it is today, therefore there may be minor manufacturing imperfections such as smudges to the pattern or gilding or firing dust in the glaze. None of these minor imperfections affect the use of the items and are all part of the charm of owning original vintage pieces which have been previously loved and treasured.

 

Q. What is Vintage Inspired?

A. Our range of vintage inspired pieces are brand new items made in the style of pieces from the past.

 

Q. Will Vintage Original pieces have any damage?

A. We occasionally sell some items with minor damage, such as a small chip or a small hairline crack. Any damage will always be described and these items will usually be sold at a discounted price.

 

Q. How should I care for my items from Bonny and Blithe?

A. We recommend that all our items are washed by hand. They should not be placed in the dishwasher or microwave. 

 

Q. Do you ship internationally?

A. Yes we are able to ship to many countries and the cost of shipping your order will be calculated at the checkout. Overseas customers should be aware that their order may be subject to import fees. taxes or duties (please see our shipping policy for further details). If a shipping price is not listed for your location please contact us and we will do our best to accommodate you. Please note, we cannot deliver to PO Box addresses and we require a postal code for your delivery address.  

 

Q. How will you ensure my order arrives safely?

A. We have many years experience of packing fragile items and successfully delivering them all over the world. We only use the best quality, brand new packing materials. All our orders are sent via a tracked delivery method.

 

Q. Do you accept returns?

A. Yes, if you change your mind, you can return all or part of your order within 14 days. Please see our returns policy for full details.

 

Q. Can I send an item as a gift?

A. Yes you can mark your order as a gift at the checkout and add a gift message. We can send the order direct to the recipient, with your gift message and without prices. Please ensure you set the delivery address as the recipient's address at the checkout. Please note that for international shipping, orders will not be marked as a gift on customs declarations as the item is a purchase from our Company and not a gift from our Company. 

 

Q. How can I contact you?

A. You can complete our contact form at the bottom of our website home page or send us an email to sales@bonnyandblithe.co.uk.